Click on the following
for a description of each class:
Improving Insured’s Satisfaction
This class provides insurance industry representatives
with information on customer satisfaction issues as they
relate to the collision repair business, the insurance
industry, and their relationship with each other. The
course provides insight on how to relate to the insured's
needs at the point of a claim and how the agent can empathize
with their concerns and offer improved service.Participants
are given tips to help them increase their customer satisfaction
level relative to value-added services, which may result
in improved retention rates and increased market share.
In addition, they will learn ways to identify customer
product and service needs and better manage expectations
of their policyholders. |
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Providing
Accident Prevention Advice
This class provides insurance industry representatives
with tips to share with their customers about how to
avoid accidents. They will learn ways to reduce costs
per claim, minimize their risk pool, prevent comprehensive
claims, and minimize accident-related pain and suffering
for their policyholders. |
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Understanding Advanced
Vehicle Safety Systems
This class provides insurance industry representatives
with information to help them better understand the most
advanced vehicle safety systems available today. They
will be better equipped to inform their policyholders
of the value of using these systems properly, resulting
in increased customer satisfaction and additional business. |
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Understanding
Body and Frame Repair
This class helps the participant develop a thorough
understanding of the repair process as it relates to
body and frame repairs. Information presented prepares
insurance industry representatives with tools to help
policyholders as they go through the repair process
with their vehicle. Participants will learn about actions
that can be taken to ensure the process goes smoothly
and that your customer’s vehicle is returned to
“the same shape and form” as before their
accident. This knowledge helps provide better service
for your customers resulting in improved customer satisfaction
and policy retention. |
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Understanding Collision
Claims & Estimates
This class helps insurance industry representatives develop
a thorough understanding of the claims and repair process
to better prepare them to help their policyholders when
they file a claim. The material includes specific ways
to assist policyholders with claims reporting and understanding
estimates. Participants will learn about things they can
do to ensure the claims and repair process proceeds smoothly,
resulting in improved customer satisfaction and policy
retention rates. |
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Understanding
Collision Refinish
This class provides insurance industry representatives
with information to improve their understanding of the
collision repair refinish and quality assurance process
to enable them to better set their insured’s expectations
relative to claims processing. They will learn how to
make an informed decision on which repair center will
ensure the safest, highest quality, and most cost-effective
repair for their insured. |
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Understanding Paintless
Dent Removal
This class provides insurance industry representatives
with information to help them understand how Paintless
Dent Removal (PDR) techniques work, how they differ from
conventional repair techniques, and how they can help
them reduce their severity on smaller claims. |
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Understanding
Pre-insurance Inspection
This class provides insurance industry representatives
with information to help them understand how and why
they should inspect vehicles prior to insuring them.
They will learn how to detect theft or fraud and assess
the safety of a vehicle. After attending this course,
they will be able to ensure that their policyholders
are driving a safe vehicle. |
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Understanding Theft
Issues
This class helps insurance industry representatives understand
the impact of vehicle theft, how vehicles are recovered
and repaired, and the benefits that result from reducing
theft. They will learn about the people that steal vehicles
and why they do it. They will become aware of local and
national preventative initiatives and actions. They will
also discuss the increasing problem of heavy equipment
and recreational vehicle theft and the enormous impact
identify theft has on all of us.
Note: This
class is taught by a member of a local law enforcement
agency. |
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